Contact us

All returns must be postmarked within thirty-five (35) days of the purchase date. Products must be returned in new and unused condition, in original packaging, with all original labels attached.

Return Process:

• Please contact our Consumer Care Team to ensure we service your return in the most appropriate manner.
• Please note, you will be responsible for all return shipping charges. We advise that you use a trackable method such as USPS, UPS, or FedEx, and to access and provide the shipment tracking once available. Customers will not be refunded the original shipping price.
• Please contact (866) 628-9997 or hello@mykaoshop.com.
• After contacting us and obtaining return authorization, please ship the item to the following address:

Kao USA Inc.
Attention: Consumer Returns
2535 Spring Grove Avenue, Cincinnati, OH 45214

Exceptions:

• Used/Opened product cannot be returned.
• Defective/Damaged Product:
  • If a received item is defective or damaged, please contact us directly to arrange a refund or replacement. Please note, images may be required for all claims of defect and damage.

Refunds:

• After receiving your return and inspecting the condition of the item, we will process your refund. Please allow seven (7) business days from the receipt of your item to process your return. Please allow 5-7 business days for the funds to appear to the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated.

Cancellations

• Cancellation requests may be submitted during normal Monday-Friday business hours 8am-4pm CST, however, we cannot guarantee order cancellation.
• Once orders are received into our shipping department, orders can ship immediately upon receipt therefore making the opportunity to cancel the order on our end very unlikely. In this case, a return authorization will be needed.